1. Who we are
DelhiUro.com is the professional website of Dr. Nitin Shrivastava, Senior Urologist and Uro-Oncologist practising at Apollo Hospital Gurugram and Six Sigma Clinics, Sector 50, Gurugram, Haryana. References to "we", "us", or "our" in this policy refer to Dr. Nitin Shrivastava and the DelhiUro.com website team.
For any privacy enquiries, contact us at appointments@delhiuro.com.
2. What information we collect
Information you provide directly: When you submit the appointment request form on this website, we collect your name, mobile number, email address (optional), city, your stated medical concern, preferred clinic location, and preferred contact method. Any message or clinical information you choose to share is also collected.
Information collected automatically: Like most websites, we collect standard server log data including your IP address, browser type, referring URL, and pages visited. This is used to monitor site performance and security, not to identify individual users.
Cookies: We use minimal cookies for site functionality (session management, form security). We do not use tracking cookies for advertising. If you have enabled Google Analytics on this site, anonymous aggregated usage data is shared with Google under their own privacy terms.
3. How we use your information
Information from the appointment form is used solely to: respond to your enquiry about a consultation with Dr. Nitin Shrivastava; contact you via your preferred method (WhatsApp or phone call) to discuss and confirm your appointment; and maintain a record of correspondence in connection with your care enquiry.
We do not use your personal information for marketing to third parties. We do not sell your data. We do not share your data with any organisation other than those directly involved in facilitating your care (e.g., Apollo Hospital's appointment system if a formal hospital booking is made).
4. Storage and security
Form submissions are transmitted securely (HTTPS). We take reasonable technical and organisational steps to protect your information from unauthorised access. Clinical correspondence is handled by the doctor's team in line with medical confidentiality standards. We retain enquiry data for as long as is reasonably necessary for the purpose for which it was collected.
5. WhatsApp communications
If you contact us via WhatsApp, messages are subject to WhatsApp's own privacy policy in addition to this one. WhatsApp conversations are accessible to the doctor's team members responding to your enquiry. We recommend not sharing sensitive personal or financial information beyond what is medically necessary.
6. Your rights
You have the right to: request access to the personal information we hold about you; request correction of inaccurate information; request deletion of your information (subject to any legal obligations to retain certain records); and withdraw consent for us to contact you at any time by emailing appointments@delhiuro.com.
7. Third-party links
This website may link to external websites (Apollo Hospital, Google Maps, social media profiles). We are not responsible for the privacy practices of those sites and recommend you review their policies separately.
8. Children
DelhiUro.com is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will delete it promptly.
9. Changes to this policy
We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of the website after changes constitutes acceptance of the updated policy.
10. Contact
For any privacy-related question or concern, please contact: appointments@delhiuro.com or call +91 78382 86336.